Ray Tiling Ltd provides every client with a 10 year workmanship warranty for peace of mind and long term confidence in our work. This warranty applies to tiling and waterproofing projects completed entirely by our team and confirms that your installation will be free from defects in workmanship for a period of ten years from the date of completion.
Scope of Coverage
This warranty covers:
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Installation of waterproofing, tiles, grout, and adhesive carried out by Ray Tiling Ltd
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Defects that arise directly from the installation process
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Projects where Ray Tiling has completed all relevant work from start to finish
It applies to full residential and commercial tiling projects, including bathrooms, kitchens, floors, walls, and outdoor areas.
Please note: This warranty does not apply to repairs, alterations, or partial jobs where Ray Tiling has not been responsible for the complete installation.
Duration
The warranty is valid for ten years from the project’s completion date.
Conditions for Validity
For the warranty to remain valid:
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You must notify Ray Tiling Ltd in writing within seven days of discovering any defect
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No repairs or alterations must be made to the tiled area by anyone other than Ray Tiling Ltd
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We must be given reasonable access to inspect and carry out any necessary repairs
Transferability
This warranty is fully transferable to future owners of the property and remains valid for the balance of the ten year period from the original completion date.
Making a Warranty Claim
If you believe there is an issue covered under this warranty, please contact us with your project details and photographs of the concern. Our team will arrange an inspection and confirm whether the matter is covered.